Using state-of-the-art technology, the Hidden World Metaverse transforms your surroundings into a playground of discovery, action, and adventure.
While on a road trip
Keep everyone entertained no matter how long the drive is without anyone being glued to the screen of a tablet or phone.
If you have kids, never hear, "Are we there yet?" from the back seat again.
While out for a walk
You can stop and start our interactive stories as frequently as you choose, no matter how long or short your time outside is.
In addition to picking up where you left off, we'll go back to the beginning of the current scene to refresh your memory.
An augmented reality metaverse is a collection of digital experiences embedded in the real world to make spending time outside more fun and engaging.
The Hidden World Metaverse™ is all around you, just waiting to be discovered.
An InterACTIVE Audio Adventure™ is an audio-first interactive Augmented Reality (AR) experience ranging from single narrators enhanced with music and sound effects to truly immersive full-cast spatial audio productions in which you are the main character of a story and must not only make decisions which affect the plot, but also travel around in the real world to explore the story's unique locations.
The Murder in the Metaverse™ (MitM) series is a collection of serialized and standalone audio-first interactive murder mystery experiences embedded in the real world, designed to keep you entertained as you follow your dream of becoming the world's greatest detective.
Can you find the evidence, follow the clues, and solve the mystery?
Murder in the Metaverse™ (MitM) immerses you in a gripping mystery taking place in real time all around you.
As the story unfolds, you'll travel around in the real world to examine locations, interview witnesses, and interrogate suspects.
It's up to you to figure out whodunit.
With our Resident and Visitor Passports, you'll have unlimited access to all of our incredible augmented reality experiences.
Our Explorer Passport is the perfect way to dip your toes in the water and explore one of our amazing stories for free!
Effortless Registration: Tap the "Sign Up" button below.
Worry-Free Cancellation: We mean it. Cancel anytime. Your Metaverse Passport will remain active for the duration of your subscription. You are welcome to return at any time.
Automatic Renewal: So your Metaverse Resident Passport doesn't suddenly expire without warning. Visitor Passports must be renewed manually.
The Hidden World Metaverse Progressive Web App is simple to install.
If you follow the steps below for your device, the Hidden World Metaverse PWA will work just like any other app you've downloaded from an app store.
The Hidden World Metaverse PWA may now be launched from your home screen, just like the rest of your installed apps.
The Hidden World Metaverse PWA may now be launched from your home screen, just like the rest of your installed apps.
InterACTIVE Audio Adventure™ Hollywood Style Elevator Pitch
Pokémon GO™ meets Choose Your Own Adventure® meets Audio Drama.
Pokémon and Pokémon GO are trademarks of Nintendo. Choose Your Own Adventure® is a trademark of Chooseco LLC. Other trademarks are the property of their respective owners.
Murder in the Metaverse™ Hollywood Style Elevator Pitch
Pokémon GO™ meets Clue® meets Audio Drama.
Pokémon and Pokémon GO are trademarks of Nintendo. CLUE® is a trademark of Hasbro. Other trademarks are the property of their respective owners.
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Ask them to contact usFrequently Asked Questions
Q: Is it possible for me to play InterACTIVE Audio Adventures if I'm deaf, hard of hearing, or simply standing in a noisy area of town?
A: Because we want as many people as possible to enjoy the Hidden World Metaverse, we include an audio transcript for our experiences (with the exception of Fuzzle's Holiday Tour, which is currently undergoing revisions to accommodate a transcript). The Deaf-HoH Accessibility features can be turned on or off from the settings menu.
Q: Is it possible to download the Hidden World Metaverse app from the Apple App Store or Google Play Store?
A: Not yet. However, the Hidden World Metaverse Progressive Web App (PWA) can be installed directly to your phone. For instructions, tap the "INSTALL THE PWA TO YOUR PHONE" button at the top of the website. Once added to your Homescreen, we'll be indistinguishable from any other app you've installed from an app store.
Q: Can I purchase a single experience in the Hidden World Metaverse, such as one of the murder mysteries, without becoming a subscriber?
A: Because we don't want the majority of our interactions with you to be transactional, we chose the subscription model for access to our metaverse. This means we won't try to sell you another experience or push in-app purchases every time you run around in our metaverse. Everything we have to offer is already available to you. You may still choose the 3-Day or 10-Day Metaverse Visitor Passport, but with new experiences being added on a regular basis (including new murder mysteries), we recommend getting the Metaverse Resident Passport monthly subscription to avoid missing out on new content.
Q: Is it necessary for everyone to subscribe if a group of us wants to play a murder mystery together?
A: Because your in-app interactions aren't routed back to our servers (as part of our privacy initiative), two or more smartphones won't be able to communicate with each other in the same experience. As a result, in order to play as a group, only one member of the group, usually the one with the best smartphone, needs to sign up. Murder in the Metaverse can be a lot of fun when played in a group.
Q: Isn't it possible to make this all free by running ads or something?
A: Nothing is ever "free" and displaying advertising comes at a price: your personal identification and shockingly specific information about you and your online activities. I'm not going to sabotage our relationship by data-mining and selling everything that makes you, well, you. You pay us directly with the assurance that we will stay out of your private life.
Q: I've heard you talk about your loyalty to the customer in interviews. What exactly does that mean?
A: In general, companies invest large amounts of money in order to attract new customers. We don't do things like that. Rather, we use that money to keep our existing customers happy. Purchasing advertising does not add to the experience of our current members. Hiring your favorite actor to voice a character in one of our InterACTVE Audio Adventures, on the other hand, gives you exactly what you want. Rather than contributing to the profits of huge advertising platforms, we'd rather use that money to hire the celebrities you love to voice the characters you interact with as the main character of your own story.
Q: Can I experience the Hidden World on a Kindle?
A: The Kindle Fire tablet devices are compatible, while the eInk display models are not. Our testing on a Kindle Fire shows that the Hidden World is fully compatible with the default Amazon Silk Browser while the Chrome browser failed to play the audio during the experience. Be sure to enable Location-Based Services in your Kindle Fire HD settings under the Wireless & Bluetooth section before starting any experience.
Q: Can I explore the Hidden World Metaverse indoors?
A: With a few notable exceptions (noted as GPS Movement Triggers: No in the experience info details), the majority of our InterACTIVE Audio Adventures are World-Scale Augmented Reality Experiences which use a combination of player input and real-time GPS sensor data to trigger events. In essence, you must be outside where GPS satellites can see you in order to fully experience the Hidden World Metaverse. As part of our privacy initiative, your location data is never transmitted to our servers or shared with us.
Q: Can I turn off the GPS on my phone?
A: Yes and no. Regardless of whether a specific experience uses GPS triggers or not, our app checks for active GPS hardware during each session. Experiences that depend on your location to trigger events will stop working if you turn off your GPS. However, those that do not use GPS triggers as part of the experience (noted as GPS Movement Triggers: No in the experience info details) will not be affected. Let me emphasize once more that, as part of our privacy initiative, your location data is never transmitted to our servers or shared with us.
Q: I have mobility issues. Can I still experience the Hidden World?
A: Our unique and innovative GPS functionality sets our interactive adventures apart from others on the market, providing a more realistic and immersive experience. However, we are aware that this feature might not be appropriate for all of our players. To ensure that everyone can enjoy our experiences, we have made it possible to enable mobility assistance, which provides buttons to simulate walking, running, and standing still. The GPS must still be active on your device while using mobility assistance, but it means you can complete your experience while stationary.
Q: What about social distancing?
A: You can adjust the trigger distance in the settings of each experience to activate a location from a safe distance. Your health and safety are important to us while you explore the Hidden World Metaverse.
Q: How do I pause the audio?
A: Not all experiences allow you to pause the audio, such as timed tours for example. If your current experience allows for pausing the audio, you will see the pause/play button on the screen. Tap the pause button to pause the audio. Tap the play button to resume.
Q: What is spatial audio?
A: The term "spatial audio" is an umbrella term that includes binaural audio which has been generated with a 3D quality in mind, offering a 360-degree sound format that recreates a surround effect through even the smallest set of standard earbuds, making sound appear to come from all around you.
Q: Do I need special headphones to listen to the spatial audio experiences in Hidden World?
A: Not at all! Hidden World uses binaural audio, a type of spatial audio which replicates a 3D audio environment to create a sense of direction and depth, making sounds seem like they're in 3D space around you. While there is another technique called 3D positional audio that allows you to hear sounds in their original 3D spaces even as you move, it requires special and often expensive headphones. However, for Hidden World, all you need are your regular headphones to fully enjoy the immersive binaural audio experience!
Q: Can I turn off the audio and only read the transcripts?
A: Yes. The audio player has an on/off button in the options menu. When the audio player is turned off, the pause/play button will become a message that reads, "Audio Player is set to OFF".
Q: When I leave an experience in progress and return later, the audio doesn't play automatically.
A: Tap the play button or simply tap anywhere on your smartphone's screen to start the audio.
Q: Why doesn't the audio start playing immediately after I make a selection?
A: Depending on the speed of the local cell network at the time you are playing, it may take a moment or so to load the audio.
Q: I am logged in to my Hidden World Metaverse account but, when I click the PLAY button, I am taken back to the main website.
A: We're not sure why yet, but this only happens on the Firefox browser. Switch to another browser and you will be able to continue to your experience.
Q: When I leave the phone in my pocket and let the experience auto-trigger based on location-aware events, it gets stuck in a never-ending loop, or ends the experience with a fail event, even though I know I have moved far enough to trigger a success or the continuation of the story.
A: As part of our privacy initiative, our experiences stop tracking your GPS location while your phone is locked (i.e. the lock screen is visible or the screen is off). Use the "Turn ON Wake Lock" option in the menu to prevent your phone from going to sleep while you are playing InterACTIVE Audio Adventures. REMINDER: The Wake Lock feature only works in Safari for iOS and in Chrome for Android.
Q: Sometimes I get a really long and scary looking Exception Error message when I press the Play Button.
A: This is an intermittent issue (and not consistent enough to nail down a specific cause to prevent it yet) with some browsers, and not necessarily a bug inside the experience. Ignoring this error message will not affect your experience, but you can close and restart the browser or web app if you wish. When you return to your experience you will automatically pick up right where you left off. You may need to tap the Play Button, or anywhere on the screen, to get the audio going.
Q: I noticed something objectionable, offensive, or inappropriate in one of your experiences.
A: We produce content for everyone, not just those who share your views or experiences. We support the right of authors and creators to freedom of expression and the right to include content that certain audience members may find objectionable or offensive. While it's never our intention to offend or upset anyone, it is inevitable that certain elements of our content will sometimes strike some in our audience as inappropriate. This is especially true within the subjective arena of fiction. We are always very mindful, however, of how content might resonate with those with direct experience of the topics we cover, and we never set out to ridicule or discredit their beliefs or experiences.
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Chat with UsLast Modified: October 4, 2021
Please review the USER AGREEMENT and the PRIVACY POLICY and COOKIE POLICY in this same document.
USER AGREEMENT
This Agreement sets out the terms and conditions relating to the online content provided free of charge and content subject to payment ("Free and Paid-for Content") that Hidden World ("the Siteowner") will provide to you ("the User").
By accessing fictionsv.com, hiddenworld.icu, or any other affiliated website currently existing or developed in the future ("the Site") the User is agreeing to the terms and conditions below. If the User uses the Site in the course of business the User is also agreeing to these terms and conditions on behalf of that business. If the User does not agree with the terms and conditions (or the User is not authorized to do so) the User should not use the Site.
The Siteowner shall provide Free and Paid-for Content. This includes [a subscription for Paid-for Content available]. The Siteowner reserves the right to vary the Free and Paid-for Content and does not guarantee that the content provided free of charge ("Free Content") will remain free of charge and does not guarantee that the content provided subject to payment ("Paid-for Content") will remain a paid-for service.
Table of Contents
1. Terms
2. Privacy
3. Use of the Services
4. Limited License to Use
5. Content and Content Rights
6. Conduct, General Prohibitions, and Hidden World's Enforcement Rights
7. Participation in Events
8. Sweepstakes, Contests, Raffles, Surveys And Similar Promotions
9. Beta Programs
10. Third Party Websites or Resources
11. Disclaimer of Warranties
12. Limitation of Liability
13. Dispute Resolution
14. General
1. Terms
Welcome to Hidden World. We publish real-world augmented reality mobile experiences ("Apps"), and operate a real-world augmented reality platform ("Platform"). Please read these Hidden World Terms of Service and any applicable App guidelines (the "Guidelines" and, collectively, "the Terms"), because the Terms govern your use of the Apps and Platform. The Terms also govern your interaction with any websites we own or operate ("Sites"), purchase of any Hidden World merchandise, participation in Hidden World live events or promotions ("Events"), and more generally your use of any Hidden World products or services (together with Apps and Platform, the "Services").
If you live in any country, these Terms are entered into between you and Hidden World, 4601 Lafayette St., Suite 6491, Santa Clara, CA 95054 and is collectively referred to as "Hidden World" or "we" in these Terms.
By using the Services, you are agreeing to these Terms. If you don't agree to these Terms, you may not use the Services. Hidden World may modify these Terms at any time, and if we do, we will notify you by posting the modified Terms on the Site or in the App. It's important that you review any modified Terms before you continue using the Services. If you continue to use the Services, you are bound by the modified Terms. If you don't agree to be bound by the modified Terms, then you may not use the Services.
SECTION 13 "DISPUTE RESOLUTION" CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. If you are a user in the European Economic Area ("EEA"), or any other country that does not allow such arbitration agreement, Section 13 does not apply to you.
If you breach these Terms we may take action against you, including but not limited to terminating your account. You acknowledge that Hidden World has no obligation to, and will not, reimburse or refund you for Services lost due to involuntary suspension or termination of your account.
2. Privacy
Our Services are designed to enable you to interact in shared experiences blended with information from the real world. To provide the Services, we need information about you, and we only use your information where we have a legal basis to do so. Please refer to our Privacy Policy to help you understand what information we collect, how we use it and what choices you have when you use our Services.
3. Use of the Services
3.1 Cheating
Hidden World prohibits cheating, and we constantly take steps to improve our anti-cheat measures. Cheating includes any action that attempts to or actually alters or interferes with the normal behavior or rules of a Service. Cheating includes, but is not limited to, any of the following behavior, on your own behalf or on behalf of others:
Apps may not work on devices that Hidden World detects or reasonably suspects to be cheating, and Hidden World will not provide support to players who attempt to cheat. You agree that Hidden World may employ any lawful mechanisms to detect and respond to cheating, fraud, and other behavior prohibited under these Terms, including checking your device for the existence of exploits or hacking and/or unauthorized software. Please see the Guidelines and our Privacy Policy for more information.
3.2 Safe and Appropriate Use
While you are using our Services, please be aware of your surroundings, and play and communicate safely. You agree that your use of the Services is at your own risk, and that you will not use the Services to violate any applicable law, regulation, Event policies, or instructions as outlined in these Terms and you will not encourage or enable any other individual to do so.
Further, you agree that in conjunction with your use of the Services you will not make available any unlawful, inappropriate, or commercial Content (defined below). You agree that you will not submit inaccurate, misleading, or inappropriate Content, including data submissions, edits, or removal requests.
Hidden World does not intend Apps to be medical or health devices, or provide medical or health advice.
3.3 Your Interactions with Other People
You agree that in conjunction with your use of the Services, you will maintain safe and appropriate contact with other players and other people in the real world. You will not harass threaten or otherwise violate the legal rights of others. You will not trespass, or in any manner attempt to gain or gain access to any property or location where you do not have a right or permission to be, and will not otherwise engage in any activity that may result in injury, death, property damage, nuisance, or liability of any kind. If you have a dispute with any third party relating to your use of Services, you release Hidden World (and our officers, directors, agents, subsidiaries, joint ventures, and employees) from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
3.4 Eligibility and Account Registration
If you want to use certain Services, you will have to create an account with us (an "Account"), and you will also need access to a supported mobile phone and an Internet connection.
You agree that you won't disclose your Account password to anyone and you will notify us immediately of any unauthorized use of your Account. Hidden World takes its account security obligations seriously; however, you are responsible for all activities that occur under your Account, whether or not you know about them.
3.5 Account Suspension or Termination
We may suspend or terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you, including if (a) you fail to comply with these Terms; (b) we suspect fraud, cheating, or misuse by you of Content or Services; or (c) we suspect any other unlawful activity associated with your Account. If your Account is inactive (i.e., not used or logged-into) for a period of time, we will notify you via the Services or in the App prior to termination of your Account.
You may terminate your Account at any time by visiting the Site. Upon termination of any Services or your Account, the following provisions of these Terms will survive: Content Ownership, Rights Granted by You, Disclaimer of Warranties, Indemnity, Limitation of Liability, Dispute Resolution, General Terms, and this sentence on Termination.
3.6 Who May Use Our Services
The Services are limited to users who either (a) are the age needed to consent to a contract in their country of residence; or (b) if younger, have the consent of a Parent to use the Service. Hidden World recommends that Parents monitor the Child's online activity and use of the Service.
A Parent who wishes to rescind their previously provided consent to a Child's access to and use of the Services should follow the instructions for Account deletion.
TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, HIDDEN WORLD DECLINES ANY RESPONSIBILITY REGARDING ANY ACTIVITIES CONDUCTED BY A CHILD WITH OR WITHOUT THE PERMISSION OF A PARENT. IF YOU ARE A PARENT AND YOU GIVE YOUR PERMISSION FOR YOUR CHILD TO REGISTER FOR ONE OF THE SERVICES, YOU THEREBY AGREE TO THE TERMS RELATING TO USE OF THE SERVICES BY YOUR CHILD.
4. Limited License to Use
Subject to your compliance with these Terms, Hidden World grants you a limited, nonexclusive, nontransferable, non-sublicensable license to download, view, display, and use a copy of the Apps on a mobile device and to run such copy of the Apps solely for your own personal non-commercial purposes. Except as expressly permitted in these Terms or under applicable law, you may not: (a) copy, modify, or create derivative works based on the Apps; (b) distribute, transfer, sublicense, lease, lend, or rent the Apps to any third party; (c) reverse engineer, decompile, or disassemble the Apps; or (d) make the functionality of the Apps available to multiple users through any means. Hidden World reserves all rights in and to the Apps not expressly granted to you under these Terms.
5. Content and Content Rights
Subject to your compliance with these Terms, Hidden World grants you a personal, noncommercial, nonexclusive, nontransferable, non-sublicensable, revocable, limited license to download, view, display, and use the Content solely for your permitted use within the Services. "Content" means the text, software, scripts, graphics, photos, sounds, music, videos, audiovisual combinations, communications, interactive features, works of authorship of any kind, and information or other materials that are generated, provided, or otherwise made available through the Services, including User Content. "User Content" means any Content a user of a Service provides to be made available through Services.
5.1 Content Ownership
Hidden World does not claim ownership rights in User Content and nothing in these Terms restricts any rights that you may have to use and exploit your User Content. Subject to the foregoing, Hidden World and its licensors exclusively own all right, title, and interest in and to the Services and Content, including all associated intellectual property rights. You acknowledge that the Services and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Services or Content.
5.2 Rights Granted by You
By making any User Content available through the Services you grant to Hidden World a nonexclusive, transferable, sublicensable, worldwide, royalty-free, perpetual license (or, if not permitted under applicable law, a license for the whole duration, including for any extension thereof, of all relevant rights under any applicable law), to use, copy, modify, create derivative works based upon, publicly display, publicly perform, market, promote and distribute your User Content in connection with operating and providing the Services and Content to you and to others. By accepting these terms, you allow Hidden World to benefit freely from the above rights, including but not limited to:
The right to reproduce User Content by any means and in any form.
The right to publicly or privately broadcast or make available the User Content (or any product incorporating the User Content), in return for payment or free of charge in all places by any means or process known or unknown at the present time, and in particular via Internet, pay per view, pay per play, theatrical or television broadcasting, DVD, and print.
The right to use the User Content for demonstration, promotion, and advertising for all Hidden World Services.
The right to produce or order the production of any new product or service from the User Content or from any product incorporating or exploiting the User Content, either reproduced as it stands or modified by Hidden World or by any outside party of its choice.
You are solely responsible for all your User Content. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights in your User Content under these Terms. You also represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through the Services, nor any use of your User Content by Hidden World on or through the Services will infringe, misappropriate or violate a third party's intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. To the extent permitted by applicable law, you also agree that you will not exercise your moral rights (or equivalent rights under applicable laws), such as your right to be identified as the author of any of the User Contents, against Hidden World or any third party designated by Hidden World.
5.3 Feedback
You can submit feedback, comments, and suggestions for improvements to the Services ("Feedback") by reaching out to us on social media or support channels. Feedback is a form of User Content.
5.4 DMCA/Copyright Policy
Hidden World respects copyright law and expects its users to do the same. It is Hidden World's policy to terminate in appropriate circumstances Account holders who infringe or are believed to be infringing the rights of copyright holders.
6. Conduct, General Prohibitions, and Hidden World's Enforcement Rights
You agree that you are responsible for your own conduct and User Content while using the Services, and for any consequences thereof. In addition, you agree not to do any of the following, unless applicable law mandates that you be given the right to do so:
Although Hidden World is not obligated to monitor access to or use of the Services or Content or to review or edit any Content, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms, and to comply with applicable law or other legal requirements. We reserve the right to remove or turn off access to any Content, at any time and without notice. Hidden World may remove any Content we consider to be objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users and others who violate the law.
ANY ATTEMPT BY YOU TO DISRUPT OR INTERFERE WITH THE SERVICES, INCLUDING WITHOUT LIMITATION UNDERMINING OR MANIPULATING THE LEGITIMATE OPERATION OF ANY SITE OR APP, IS A BREACH OF HIDDEN WORLD'S TERMS AND MAY BE A BREACH OR VIOLATION OF CRIMINAL AND CIVIL LAWS.
7. Participation in Events
7.1 Event Registration and Tickets
The term "Event(s)" means any in-person event, gathering, activity or the like which is directly organized, hosted, or managed by Hidden World, and any Promotion (as defined below). By registering or, where required, purchasing tickets for an Event, you represent and warrant that the information you provide is true and accurate. If you are registering or purchasing tickets on behalf of others, you represent and warrant you have all necessary rights and consents to register and provide this information for others.
Subject to applicable law and the exceptions set forth in these Terms, no refunds or exchanges of Event tickets are permitted and tickets are non-transferable. Reasonably acceptable proof of identity, for example a driver's license or passport, showing the same first and last name as those provided at time of prior registration, may be required to access an Event. Actual or attempted resale of tickets subjects them to revocation without refund. Tickets obtained from unauthorized sources may be invalid, lost, stolen, or counterfeit and may not be honored. Tickets cannot be replaced if lost, stolen, or destroyed. Commercial use of tickets is prohibited without written approval from Hidden World. Tickets are not redeemable for cash or credit. You agree to abide by any published ticket limits or restrictions, and orders exceeding or violating these restrictions are subject to cancellation without notice or refund. Events may have limited space and/or availability and Hidden World does not guarantee your ability to purchase a ticket or attend an Event.
Unless otherwise prohibited under applicable law, by attending an Event you acknowledge that Hidden World will use your data collected pursuant to the Privacy Policy for providing Event features (both in person and online), including contacting you and giving you updates about the Event, mailing you required materials (e.g., a QR wristband), providing emergency or severe weather notifications, or public Event leaderboards and competitions.
7.2 Event Conduct and Policies
You shall at all times comply with all applicable laws and any rules and policies provided by Hidden World or any other authorized party involved in creating or delivering the Event, including all health and safety policies and procedures and all reasonable instructions of the venue staff and Hidden World representatives at the Event. As a condition of participation, you agree to comply with all policies on the Sites, including, without limitation, any applicable Event website.
Illicit drugs, controlled substances, contraband, weapons, and illegal items are prohibited at Events. You agree and consent to reasonable security precautions and search on entry. To the fullest extent permitted by applicable law, you waive and release Hidden World and any other party involved in creating or delivering the Event from any and all claims, demands, causes of action, damages, losses, expenses or liability which may arise out of, result from, or relate in any way to such security precautions and/or searches. If you elect not to consent to such security precautions and searches, you may be denied entry, or removed from, an Event without refund or other compensation.
Hidden World and its authorized third parties reserve the right to refuse admission to, or to remove from an Event without refund or compensation of any kind, any person that (a) does not comply with these Terms, (b) engages in disorderly conduct or willful misconduct, or (c) Hidden World or its authorized third parties believe will cause a negative effect on the Event, participants, spectators, and/or personnel.
Any minor attending an Event must be accompanied by a Parent.
7.3 Assumption of Risks
Unless prohibited by applicable law, you agree that by purchasing tickets to, participating in or attending an Event, you willingly, knowingly and voluntarily assume any and all risks occurring before, during or after the Event, including injury by any cause and damage, loss, or theft of property. You acknowledge that Events, and certain activities at Events, have inherent and unforeseen risks, including but not limited to (a) contact or collision with persons or objects, (b) obstacles (e.g., natural and man-made water, road and surface hazards), (c) equipment related hazards (e.g., broken, defective or inadequate equipment, unexpected equipment failure), (d) weather related hazards, (e) inadequate first aid and/or emergency measures, (f) judgment and/or behavior related problems (e.g., erratic or inappropriate participant, co-participant, or spectator behavior or errors in judgment by personnel at the Event), and (g) natural hazards (e.g., uneven or difficult terrain, wildlife and insects, contact with plants). You agree to take reasonable precautions before attending or participating in an Event and its activities, for example consulting with a personal physician and ensuring you are in good physical health, wearing appropriate attire, and bringing necessary or recommended supplies. You further understand and acknowledge it is your responsibility to inspect the Event grounds, facilities, equipment and areas to be used, and that by participating in the Event, you acknowledge the Event grounds, facilities, equipment, and areas to be used are safe, adequate, and acceptable for participation. If you believe or become aware of any unsafe conditions or unreasonable risks, you agree to immediately notify appropriate personnel and cease participation in the Event.
To the extent permitted under applicable law, you hereby waive and release Hidden World and any other party involved in creating or delivering the Event from any and all claims, demands, causes of action, damages, losses, expenses or liability which may arise out of, result from, or relate in any way to your attendance or participation in an Event, including for negligence, inherent and unforeseen risks, injury or damage to persons or property and the actions of third parties or Event participants and spectators.
7.4 Event Features and Cancellation
Subject to applicable law, all schedules and any live experiences, activities, goods, services, perks, items, rewards and/or Content (collectively "Event Features") advertised in connection with an Event are not guaranteed and are subject to change and/or cancellation at any time prior to or during an Event without notice or compensation of any kind. Admittance to an Event does not guarantee any specific Event Features while at the Event.
Event date, time and/or location are subject to change at any time, and Hidden World will make a commercially reasonable effort to notify you in advance of any material changes. If an Event is canceled, suspended, or rescheduled and you are not able to attend, you will not be entitled to any compensation other than a refund of the ticket price at its face value with no further liability or compensation from Hidden World or any other party. Any travel or accommodation costs incurred are entirely your responsibility.
7.5 Recordings and Use of Likeness
You consent to and approve of Hidden World's recording of your image, likeness, name, dialogue, biographic information, personal characteristics, and voice at Events and the royalty free use of this information subject to the same "Rights Granted by You" above. Hidden World may publish the results of any competitions (including rankings and any winners), active experience statistics, and pictures of participants in promotional and marketing materials and on social media in accordance with these Terms.
8. Sweepstakes, Contests, Raffles, Surveys And Similar Promotions
Periodically, Hidden World and/or its partners may organize sweepstakes, contests, raffles, surveys, and similar promotions on the Services (each a "Promotion"). In addition to these Terms, Promotions will be subject to particular terms which we shall communicate to you at the time of these Promotions ("Promotional Terms"). By participating in any Promotion, you will become subject to those Promotional Terms. All Promotional Terms are incorporated into, may vary from, and shall supersede these Terms. Hidden World urges you to read the Promotional Terms. Our Privacy Policy, in addition to these Terms and any Promotional Terms, governs any information you submit in connection with such Promotions.
9. Beta Programs
Hidden World may offer you early access to certain pre-release mobile application software ("Beta Software") in order to allow you to test and provide feedback on Beta Software as part of Hidden World's beta testing program ("Beta Program"). This Section only applies to closed Beta Programs, where Hidden World offers private access to selected testers. This Section does not apply to open betas that Hidden World makes publicly available on the Site.
You acknowledge that any product features or content, experience documentation, promotional materials and/or any other information that Hidden World may provide to you in connection with the Beta Program ("Test Materials"), the Beta Software, as well as everything related to the Beta Program is the exclusive property of Hidden World, is confidential, and should be treated as confidential until such time as Hidden World releases it.
If Hidden World offers you access to the Beta Software, then, subject to your compliance with these Terms, Hidden World grants you a personal, non-exclusive, non-transferable, revocable, limited license to use the Beta Software solely for the purposes of testing and providing feedback on the Beta Software as part of the Beta Program.
Without limiting the foregoing and except as prohibited under applicable law, the following are prohibited and you may not:
Be careful when using the Beta Software in public. Do not allow anyone to see, hear, film, or photograph the Beta Software. Please notify Hidden World promptly of any unauthorized access or of any suspected breach of your account's security.
Hidden World may collect your comments, suggestions, and feedback on the Software, and may also track your use of the Software through analytic tools, in accordance with Hidden World's Privacy Policy. All such comments, suggestions, feedback, and analytic data (collectively, the "Beta Feedback") is the exclusive property of Hidden World.
You understand and agree that participation in the Beta Program is voluntary and does not create a legal partnership, agency, or employment relationship between you and Hidden World, and you will not be compensated for your participation or any Beta Feedback.
Unless prohibited by applicable law, all Test Materials are provided to you "as is" without any explicit or implicit warranty of any kind. You understand that the Beta Software is in development and may contain errors, bugs, and other problems that could cause loss of data and/or system failure. You should install the Beta Software on non-production devices that are not business critical and have been backed up. To the extent permitted under applicable law, Hidden World is not liable in any way for any damages you might incur as a result of your participation in the Beta Program.
You agree that any breach of your confidentiality obligation will result in irreparable harm to Hidden World, the extent of which would be difficult to ascertain, and that monetary damages will not be an adequate remedy. Accordingly, you agree that in the event you breach your confidentiality obligation, Hidden World will be entitled to injunctive or other equitable relief as the court deems appropriate, in addition to any other remedies which it may have available.
10. Third Party Websites or Resources
Services may contain links to third party websites or resources. Hidden World provides these links only as a convenience and is not responsible for the content, products, or services on or available from those websites or resources, or links displayed on such websites. To the extent permitted under applicable law, you acknowledge sole responsibility for and assume all risk arising from, your use of any third-party websites or resources.
Hidden World is not responsible for the availability or quality of third-party services, including cell phone networks, hotspots, wireless internet, and other services. Such third party services may affect your ability to utilize the Services or participate in an Event and you hereby waive and release Hidden World and any other party involved in creating or delivering the Services from all claims, demands, causes of action, damages, losses, expenses or liability which may arise out of, result from, or relate in any way to such third party services.
11. Disclaimer of Warranties
TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, THE SERVICES AND CONTENT ARE PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, OR NONINFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE MAKE NO WARRANTY THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR BE AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS OR RELIABILITY OF ANY CONTENT.
YOU ASSUME ALL RISKS RELATING TO YOUR ONLINE OR OFFLINE COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES. YOU UNDERSTAND THAT HIDDEN WORLD DOES NOT SCREEN OR INQUIRE INTO THE BACKGROUND OF ANY USERS OF THE SERVICES. HIDDEN WORLD MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OF USERS OF THE SERVICES. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH OTHER USERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES, PARTICULARLY IF YOU DECIDE TO MEET OFFLINE OR IN PERSON.
12. Limitation of Liability
TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, NEITHER HIDDEN WORLD NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES OR CONTENT WILL BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT, OR FROM ANY COMMUNICATIONS, INTERACTIONS, OR MEETINGS WITH OTHER USERS OF THE SERVICES OR PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT HIDDEN WORLD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
TO THE EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT WILL HIDDEN WORLD'S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, AN EVENT, OR FROM THE USE OF OR INABILITY TO USE THE SERVICES OR CONTENT EXCEED ONE THOUSAND DOLLARS ($1000). THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN HIDDEN WORLD AND YOU.
13. Dispute Resolution
YOU AGREE THAT DISPUTES BETWEEN YOU AND HIDDEN WORLD WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION, AND YOU ARE WAIVING YOUR RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.
THIS NOTICE DOES NOT APPLY: (1) IF YOU ARE A RESIDENT OF THE EEA, OR ANY JURISDICTION WHICH DOES NOT ALLOW THIS ARBITRATION AGREEMENT, (2) IF YOU OPT OUT OF ARBITRATION AS DESCRIBED IN THE "ARBITRATION" SECTION BELOW, OR (3) TO CERTAIN TYPES OF DISPUTES DESCRIBED IN SECTION 13.1, "ARBITRATION," BELOW.
13.1 Arbitration
If you live in the US or another jurisdiction which allows you to agree to arbitration, you and Hidden World agree that any disputes will be settled by binding arbitration, except that each party retains the right: (a) to bring an individual action in small claims court and (b) to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights (the action described in this clause (b), an "IP Protection Action"). Notwithstanding this arbitration agreement, Hidden World reserves the right to bring an action in any court of competent jurisdiction against you to stop and/or seek compensation for the intentional or willful misuse or abuse (e.g. hacking or falsifying location) of its IP, products, and Services.
Without limiting the preceding paragraph, you will also have the right to litigate any other dispute if you provide Hidden World with written notice of your desire to do so by email to sdewinter@fictionsv.com within thirty (30) days following the date you first accept these Terms (such notice, an "Arbitration Opt-out Notice"). If you don't provide Hidden World with an Arbitration Opt-out Notice within the thirty (30) day period, you will be deemed to have knowingly and intentionally waived your right to litigate any dispute except as expressly set forth in clauses (a) and (b) above. Further, unless both you and Hidden World otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this class action waiver is held unenforceable, then the parties' agreement to arbitrate will be deemed void. Except as provided in the preceding sentence, this "Dispute Resolution" section will survive any termination of these Terms. If the terms of this Section 13.1 "Arbitration" are found unenforceable as to any claim for relief, that claim must be severed from the arbitration and brought pursuant to Section 13.6, "Governing Law and Exclusive Venue." All other claims will be arbitrated. The arbitrator, and not any court or agency, shall have exclusive authority to (a) determine the scope and enforceability of this arbitration agreement and (b) resolve any dispute related to its interpretation, applicability, enforceability, or formation including any claim that all or any part of it is void or voidable.
13.2 Arbitration Rules
The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the Commercial Arbitration Rules and the Supplementary Procedures for Consumer-Related Disputes (the "AAA Rules") then in effect, except as modified by this "Dispute Resolution" section. (The AAA Rules are available at www.adr.org/Rules or by calling the AAA at 1-800-778-7879.) The Federal Arbitration Act will govern the interpretation and enforcement of this Section.
13.3 Arbitration Process
A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. (The AAA provides a general Demand for Arbitration) The single arbitrator will be either a retired judge or an attorney licensed to practice law and will be selected by the parties from the AAA's roster of arbitrators. If the parties are unable to agree upon an arbitrator within fourteen (14) days of delivery of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.
13.4 Arbitration Location and Procedure
Unless you and Hidden World otherwise agree, the arbitration will be conducted in a confidential manner, in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of the documents that you and Hidden World submit to the arbitrator, and there will be no other discovery conducted (such as depositions), unless the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the AAA Rules. Subject to the AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration. Notwithstanding the arbitrator's discretion, absent a showing of good cause, in no event shall the parties be allowed more than three (3) depositions per side, and there will be no corporate deposition of the type contemplated by Federal Rule of Civil Procedure 30(b)(6) and California Code of Civil Procedure 2025.230.
13.5 Arbitrator's Decision
The arbitrator will render an award within the time frame specified in the AAA Rules. The arbitrator's decision will be treated as confidential, and will include the essential findings and conclusions upon which the arbitrator based the award. Confirmation and enforcement of the arbitration award may be done in any court of competent jurisdiction. The arbitrator's award of damages must be consistent with the terms of Section 12 "Limitation of Liability" as to the types and amounts of damages for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide relief warranted by the claimant's individual claim. If you prevail in arbitration, you will be entitled to an award of attorneys' fees and expenses to the extent provided under applicable law. Hidden World will not seek, and hereby waives, all rights it may have under applicable law to recover attorneys' fees and expenses if it prevails in arbitration.
13.6 Governing Law and Exclusive Venue
To the extent that these Terms allow you or Hidden World to initiate litigation in a court, other than for small claims court actions, both you and Hidden World agree to the exclusive jurisdiction of and venue in the state and federal courts located in the Northern District of California. Each of the parties hereto waives any objection to jurisdiction and venue in such courts. These Terms and your use of the Services are governed by the laws of the State of California, excluding its conflicts-of-law rules. If you are resident in a member state of the EEA or a country in which this clause is prohibited by local law, this section does not apply to you, and does not deprive you of the protection of the mandatory provisions of the consumer protection laws in your country.
13.7 Fees
Our responsibility to pay any AAA filing, administrative, and arbitrator fees will be solely as set forth in the AAA Rules. However, if your claim for damages does not exceed $75,000, Hidden World will pay all such fees unless the arbitrator finds that either the substance of your claim or the relief sought in your Demand for Arbitration was frivolous or was brought for an improper purpose (as measured by the standards set forth in Federal Rules of Civil Procedure 11(b)).
13.8 Changes to Dispute Resolution
Notwithstanding the provisions of the "Changes to Terms or Services" section above, if Hidden World changes this "Dispute Resolution" section after the date you first accepted these Terms (or accepted any subsequent changes to these Terms), you may reject any such change by sending us written notice (by email to sdewinter@fictionsv.com) within thirty (30) days of the date such change became effective, as indicated in the "Last Updated" date above or in the date of Hidden World's email to you notifying you of such change. By rejecting any change, you are agreeing that you will arbitrate any Dispute between you and Hidden World in accordance with the provisions of this "Dispute Resolution" section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms).
14. General
14.1 Entire Agreement
These Terms constitute the entire and exclusive understanding and agreement between Hidden World and you regarding the Services and Content, and these Terms supersede and replace any and all prior oral or written understandings or agreements between Hidden World and you regarding the Services and Content.
14.2 Severability
If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect. You may not assign or transfer these Terms, by operation of law or otherwise, without Hidden World's prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. Hidden World may freely assign or transfer these Terms without restriction, and the transferor or assignor shall not remain jointly and severally liable. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
14.3 Force Majeure
Neither Hidden World, any user, nor any other party involved in creating, producing, or delivering the Services or Content shall be liable with respect to any damages, injuries, nonperformance or delay in performance by reason of any act of God, weather, fire, flood, acts of terror or foreign enemy, satellite or network failure, governmental order or regulation, trade dispute, or any other cause beyond its respective control.
14.4 Notice
Any notices or other communications provided by Hidden World under these Terms, including those regarding modifications to these Terms, will be given: (a) via email; or (b) by posting to the Services. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted to any email address Your provided.
14.5 Waiver
Hidden World's failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of Hidden World. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.
14.6 Contact Information
If you have any questions about these Terms or the Services, please contact Hidden World at sdewinter@fictionsv.com or 4601 Lafayette St., Suite 6491, Santa Clara, CA 95054.
PRIVACY POLICY AND COOKIE POLICY
Welcome to our Privacy Policy. This document explains what we do with the personal information that you give us. If you have not already done so, please read our User Agreement before reading this Privacy Policy. In general, we use the personal information that we collect from you to allow you to use the services offered by our website including Paid-For Content (the Service). This Privacy Policy applies only to our Service and not to any other company, individual, organization or website that you may reach via a link from our website, except for those companies we mention below. If at any time you have a question about anything contained in this Privacy Policy or a general query on privacy, please contact sdewinter@fictionsv.com. Consent Your use of our Service signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy. Should we choose to change our Privacy Policy for any reason, the changes will be posted here, so that you are always kept informed of how we collect and use your personal information, and when we may disclose it.Visitor Information Although certain areas of our website are made available to all visitors, we reserve the right to ask for your date of birth to verify your age. Please note we will not collect the personal information of any individual who tells us he or she is under the age of 18.
How we collect information from you In order to process your account for the Service and in order to reconcile our accounts, Stripe or such other payment partner as we may use from time to time may provide us with information detailing the credits and/or debits made to your credit/debit card.
Cookies Cookies are small files of information which are stored on your computer. Web sites you visit ask your computer to store this information and retrieve the information from your computer so that they can keep track of things like other web sites you visit or how you navigate our website or other files which provide you with the Site. For more information about what cookies are and how they work, visit www.allaboutcookies.org.
How we look after your information We make sure that all the information we hold on you is as safe as possible. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorized access and to comply with the UK Data Protection Act 1998. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.
What do we do with your information? We use your information to process orders you make from our Site. We may contact you from time to time to let you know about our services which may include sending you newsletters and news on events that you may be interested in. You can elect not to receive such marketing material at any time by clicking the unsubscribe link in the footer of our emails or writing to sdewinter@fictionsv.com and letting me know.
When do we give information that you provide us with to other people? Apart from entities that are involved in helping us to run our Site, we never give your information to any third parties. We will only use data you provide to the extent necessary to enable us to operate the Site. We reserve the right to access and disclose individually identifiable information (i) to comply with applicable laws and government requests, (ii) to be able to operate our systems properly or (iii) to protect ourselves or our users.
We only use cookies that are absolutely necessary to provide you Hidden World services.
There is a cookie set to track when you click "Got it!" on the cookie notice so the popup doesn't reappear every few seconds to remind you about cookies.
There are cookies to manage your access to Hidden World via those set by MemberSpace (membership site service).
View MemberSpace's Privacy PolicyThere are cookies to manage your payments to Hidden World via those set by Stripe (payment provider service)
View Stripe's Privacy PolicyHow to contact us
If you ever want to change any information you have provided to us please contact us at sdewinter@fictionsv.com or you can always send postal mail to:
Hidden World attn: Steve DeWinter
4601 Lafayette St., Suite 6491
Santa Clara, CA 95054
